Tenants

At New Zealand Realty, we believe renting should be simple, stress-free, and fair.

Our team is here to support you — from finding the right home to keeping your tenancy well-managed and comfortable. We prioritise clear communication, quick responses, and a high standard of care across every property.

Whether it’s your first rental or your next move, you can trust us to make the process easy, respectful, and professional.

Tenant Responsibilities & Rights

Understanding your role helps ensure a smooth tenancy for everyone involved.

Your Responsibilities

As a tenant, you’re expected to:

  • Pay your rent on time, as agreed in your tenancy agreement

  • Use the property for residential purposes only

  • Keep the home clean, tidy, and well cared for

  • Report any damage or maintenance issues promptly

You must also avoid:

  • Damaging the property (intentionally or through carelessness)

  • Interfering with fire safety equipment

  • Using the property for unlawful activity

  • Disturbing neighbours’ peace and privacy

  • Exceeding the permitted number of occupants

  • Allowing illegal substances on the premises

(Reference: Section 40 of the Residential Tenancies Act 1986)

Your Rights

You’re also entitled to:

  • Request timely repairs to maintain a safe, habitable home

  • Receive proper notice before landlord or agent entry

  • Access fair dispute resolution through the Tenancy Tribunal

Tenant FAQ

To apply, complete an application, provide ID, income verification, and references. A background and credit check will be conducted, and successful applicants will be contacted.

After signing the tenancy agreement and paying bond and rent, you’ll receive keys and move-in information, including a detailed property inspection.

Yes, conduct an inspection to note any pre-existing issues, helping protect you from responsibility for prior damages.

Select and set up accounts with your preferred providers. We can provide guidance if needed.

Use your full address and number for deliveries. We’ll inform you of secure delivery options if available.

Rent is due weekly or fortnightly and must be paid in advance via bank transfer or direct debit.

Contact us immediately to discuss options, preventing arrears and avoiding tenancy complications.

This occurs when one or more tenants leave before the lease ends and a new tenant takes over.

Yes, a fee applies for screening and updating documentation.

Yes, you are responsible until a replacement is approved and the process is complete.

Landlords handle repairs; tenants manage minor maintenance like replacing light bulbs.

Submit requests through the Keyhook app. For emergencies, contact us immediately after submitting the request.

For fire, flooding, or other emergencies, dial 111. Then, notify us as soon as possible.

Written permission is required for any modifications, and you may need to restore the property at lease end.

Written permission is required. Unauthorized subletting may breach tenancy terms.

Notify us immediately to discuss options. Conditions, such as covering re-letting costs, may apply.

Inspections are typically conducted every 3–6 months. You’ll receive notice in advance.

Notify us, providing the required notice period. We’ll arrange a final inspection, and you must return the property in a clean condition.

Following the final inspection, the bond will be refunded if no deductions are necessary.

Rubbish and recycling instructions are provided at move-in. Follow local council guidelines.

Pet policies vary by property; written permission is required for allowed pets.

Report breakages immediately. You may be liable for accidental or intentional damage, while wear and tear falls under landlord responsibility.

Try resolving directly with neighbours first; contact us if issues persist.

Contact us for assistance. Lockout fees or key replacement costs may apply.

Overnight guests are allowed, but long-term or frequent stays may require approval.

Security features vary; if you have concerns, contact us for details.

Parking policies vary. Allocated spaces are noted in the tenancy agreement, and additional spaces can be discussed.

Rent reviews are periodic; tenants are notified in advance. Contact us if you believe a review is warranted.

You’ll receive proper notice, and tenancy obligations remain until lease end or new arrangements.

We prioritise tenant concerns. For unresolved issues, the Tenancy Tribunal offers formal dispute resolution.

If you have any questions or concerns not covered here, please don’t hesitate to reach out. We’re here to make your tenancy as smooth and enjoyable as possible.

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