Contractor operations
Exceptions, approvals and evidence across the full maintenance lifecycle.
Job sign-off queue
Certificates, warranties and other close-out evidence that still need contractor or staff action.
Company closure queue
Review jobs and invoices before disabling company access. Operational history remains.
Extra-work approvals
Contractors must stop and request approval before exceeding the authorised scope.
Maintenance access notices
After a tenant has had 24 hours to answer appointment choices, a contractor can request formal access. NZ Realty checks the time and serves the notice to every active tenant; the contractor cannot issue it.
Smart contractor matching
Recommendations are advisory. Named staff make the dispatch decision.
Choose the required trade and the exact managed property.
Appointments and live arrival
Only the latest en-route point is retained. Sharing ends at arrival, on opt-out, or within two hours.
Visit Safety Shield
Tenant, contractor and automated RideCheck exceptions. Staff review the facts; the system does not score people.
Two-sided job feedback
Tenants rate completed work. Contractors rate access readiness and brief accuracy—not the tenant.
Warranty and callbacks
Record agreed cover, then link any repeat fault back to the original job.
Keyhook trust payments
Check the contractor's payment instructions on the attached invoice, pay it through Keyhook, then record the exact trust-account payment reference here.
Contractor performance
Operational evidence—not an automatic suspension or dispatch decision.