00My Tenancy
Your property and tenancy details, at a glance.
01Need something?
A question, or giving notice — it goes straight to the right person on our team, and you can track it below from the moment you press send. Changing who's on the tenancy? Use Change of Tenant. Repairs go through Repairs & maintenance.
Change of Tenant
Adding, replacing, or transferring who's on the tenancy agreement — start it here and follow it through to done.
Is anyone in danger right now?
Move away from the hazard. If there is fire, a gas leak, serious flooding, exposed live wiring, or an immediate threat to someone’s safety, call emergency services first.
Do not wait for a portal reply while danger continues. Once everyone is safe, you can log the details below so NZ Realty has a written record and can organise the next action.
Repairs & maintenance
For problems that are not an immediate danger. Tell us once, add photos or video if useful, and follow the same request through to the contractor’s work.
Tell us in your own words
Short is fine. The Concierge will organise the report and ask only what would help the team act.
Know your maintenance responsibilities
Not sure where the issue sits? Report it. We’ll work out the next step.
A few quick questions
These are based on the type of problem you described. Skip anything you genuinely don’t know.
If everything is working normally again, we can record the outcome and close this without sending a contractor. If you’re unsure, continue the report.
This is what NZ Realty will receive
The Concierge is a drafting helper. Your own description and answers stay with the report, and our team makes every decision.
It’s with the NZ Realty team.
Your report is now in the maintenance inbox. Its status below will follow the same work order the contractor uses.
02Your requests
Your tenancy requests, with live status — same record our team works from. Change of Tenant and Maintenance each have their own detailed tracker above.
03Notices & inspections
Formal notices from us — inspection times, entry notices, and anything official. Each one also arrives by email.
04Messages
A direct line to your property manager. We reply during business hours, usually same-day.
Account & privacy
Manage your portal account, request access or correction, and see how your information is handled.
This requests closure of your tenant portal account and deletion or anonymisation of personal information we no longer need. We’ll email you with the expected completion date and confirm when it is finished. Tenancy, rent, bond, property condition, safety, dispute and audit records may be retained where New Zealand law or another legal obligation requires it.